Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Full name, address, email address, and phone number (including mobile number)
• Date of birth and Social Security Number (for employment verification purposes only)
• Professional licenses, certifications, and credentials
• Employment history, references, and background check information
• Resume, CV, and supporting documents
• Facility name, contact name, and staffing request details (for client facilities)
• IP address, browser type, and website usage data
• Mobile phone number and SMS opt-in consent records

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and evaluating employment applications
• Matching healthcare professionals with appropriate facility placements
• Verifying professional licenses, certifications, and credentials
• Communicating regarding job opportunities, interview scheduling, and work assignments
• Sending payroll notifications, shift availability alerts, and credentialing reminders
• Responding to facility staffing requests and inquiries
• Complying with New York State and federal employment laws and regulations
• Sending SMS communications to individuals who have provided consent
• Improving our website and services
• Maintaining records as required by law

3. Employment Application Information

Information submitted through our employment application is used exclusively for the purpose of evaluating your qualifications for placement as a healthcare professional. This includes:

• Verifying your professional license with the New York State Education Department
• Conducting background screening and reference checks
• Confirming CPR/BLS certification and other required credentials
• Matching your skills, availability, and preferences with appropriate facility placements
• Maintaining your employment record for the duration of your engagement with us

Application information is not shared with third parties except as necessary to complete credential verification, background screening, or as required by law.

4. Client Information

Information submitted by healthcare facilities through our contact or staffing request forms is used solely to fulfill your staffing request and maintain our business relationship. This includes:

• Facility name, type, and location
• Contact person name, title, email, and phone number
• Staffing needs, shift requirements, and preferred start dates
• Billing and contractual information

Client information is not sold or shared with third parties for marketing purposes.

5. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us understand how visitors use our site.

We may use analytics tools (such as Google Analytics) to collect aggregated, anonymized data about website usage, including pages visited, time spent on the site, and general geographic location. This data does not identify you personally.

You may disable cookies through your browser settings. Disabling cookies may affect certain features of our website. By continuing to use our website, you consent to our use of cookies in accordance with this Privacy Policy.

6. SMS Communications

SMS consent is not shared with third parties or affiliates.

If you provide your mobile phone number and opt into SMS communications, we may send you text messages related to your employment application, work assignments, shift availability, payroll notifications, credentialing reminders, appointment reminders, and other business communications.

Your mobile phone number is used solely for the purpose of sending you the communications you have consented to receive. We do not sell, rent, or share your mobile number with third parties for marketing purposes.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at 1(888) 559-3525 or [email protected].

Message and data rates may apply. Messaging frequency may vary. For full SMS terms, please review our SMS Terms of Service.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure transmission of data using SSL/TLS encryption
• Access controls limiting who can view sensitive personal information
• Regular review of our data collection and storage practices
• Staff training on data privacy and confidentiality obligations

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. Third-Party Services

We may use third-party service providers to assist with business operations, including but not limited to:

• Background screening and credential verification services
• Payroll processing and HR management platforms
• Website hosting and analytics providers
• SMS messaging platforms
• Email communication services

These service providers are contractually obligated to use your information only as necessary to provide services to us and are prohibited from using it for their own marketing purposes. We do not sell your personal information to any third party.

9. Employee Confidentiality

All employees and contractors of Skillful Staffing Agency LLC are required to maintain the confidentiality of personal information they access in the course of their duties. This includes:

• Personal information of healthcare professionals in our network
• Confidential information of client healthcare facilities
• Patient-related information encountered during placements
• Payroll, compensation, and financial records
• Any proprietary business information

10. HIPAA Awareness

Skillful Staffing Agency LLC operates in the healthcare industry and is aware of the requirements of the Health Insurance Portability and Accountability Act (HIPAA). Healthcare professionals placed by our agency may encounter Protected Health Information (PHI) in the course of their work at client facilities.

All healthcare professionals placed through Skillful Staffing Agency LLC are expected to comply with HIPAA regulations and the privacy and security policies of the facilities where they are placed. Unauthorized disclosure of PHI is strictly prohibited.

Skillful Staffing Agency LLC itself does not collect, store, or process patient health information. Any PHI encountered by our placed professionals is governed by the policies of the receiving healthcare facility.

11. Children's Privacy

Our website and services are intended for adults and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a minor, please contact us immediately.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.